Return and refund policy
Return and Refund Policy – Eagle One Store
Thank you for shopping at Eagle One Store. We value your satisfaction and strive to provide you with high-quality products and service. Please read our return and refund policy carefully to understand your rights and obligations.
1. Returns
We accept returns within 7 days of the delivery date. To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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It must be in the original packaging with all tags, accessories, and documentation included.
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A valid proof of purchase (order number, receipt, or invoice) must be provided.
Non-returnable items include:
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Gift cards
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Downloadable software or digital products
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Personalized or custom-made items
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Final sale or clearance items (if marked as such)
2. Return Process
To initiate a return:
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Contact our support team at info@eagleonestore.com with your order number and reason for return.
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We will provide return instructions and the return shipping address.
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Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective, etc.).
3. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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If your return is not approved, we will notify you with an explanation and offer options if available.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at info@eagleonestore.com with your order details and photos, if applicable.
5. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account or payment method again.
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Contact your credit card company or bank—it may take some time before the refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at info@eagleonestore.com.
6. Contact Us
If you have any questions about your return or refund, please contact us at
📧 Email: info@eagleonestore.com
🌐 Website: www.eagleonestore.com